{"id":18,"date":"2026-03-24T15:28:55","date_gmt":"2026-03-24T15:28:55","guid":{"rendered":"https:\/\/darkblue-starling-172239.hostingersite.com\/?page_id=18"},"modified":"2026-04-06T07:58:46","modified_gmt":"2026-04-06T07:58:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bodecatest.cyberspacegcc.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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At Bodeca, your satisfaction is our priority.
Due to the nature of our personal care and hygiene products, we apply the following policy
to ensure safety, quality, and fairness.<\/p>\n

1. Returns & Exchanges Eligibility<\/strong><\/h2>\n
    \n
  • Returns or exchanges are only accepted if the product is:
    Damaged upon delivery
    Defective
    Incorrect item received\u00a0<\/li>\n
  • The request must be submitted within 24 hours of delivery.<\/li>\n<\/ul>\n

    2. Non-Returnable Items<\/h2>\n

    For hygiene and safety reasons, we do not accept returns or exchanges for:\u00a0<\/p>\n

      \n
    • Opened or used products<\/li>\n
    • Products without original packaging<\/li>\n
    • Personal care items (including soaps, creams, and intimate care products)<\/li>\n<\/ul>\n

      3. Refund Process<\/h2>\n

      Once your request is reviewed and approved:<\/p>\n

        \n
      • Refunds are processed via the original payment method<\/li>\n
      • Cash on Delivery (COD) orders will be refunded via bank transfer or wallet<\/li>\n<\/ul>\n

        Refunds may take 7\u201310 business days depending on your bank.<\/p>\n

        4. Exchange Process<\/h2>\n

        Exchanges are subject to product availability <\/p>\n

        5. Shipping Fees<\/h2>\n

        Shipping fees are calculated at checkout based on:<\/p>\n

          \n
        • Delivery location<\/li>\n
        • Order size and weight<\/li>\n<\/ul>\n

          The final shipping cost will be clearly displayed before confirming your order <\/p>\n

          6. Order Cancellation <\/h2>\n
            \n
          • Orders can only be canceled before shipment<\/li>\n
          • Once shipped, cancellation is not possible<\/li>\n<\/ul>\n

            7. Contact Us <\/h2>\n

            To request a return or exchange, please contact us via: <\/p>\n

              \n
            • WhatsApp<\/li>\n
            • Include your order number and clear photos of the issue<\/li>\n<\/ul>\n

              Service Coverage<\/h2>\n

              We currently serve customers in Saudi Arabia and Egypt, with plans to expand across
              Africa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              At Bodeca, your satisfaction is our priority. Due to the nature of our personal care and hygiene products, we apply<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":14,"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":1192,"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/1192"}],"wp:attachment":[{"href":"https:\/\/bodecatest.cyberspacegcc.com\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}