At Bodeca, your satisfaction is our priority.
Due to the nature of our personal care and hygiene products, we apply the following policy
to ensure safety, quality, and fairness.

1. Returns & Exchanges Eligibility

  • Returns or exchanges are only accepted if the product is:
    Damaged upon delivery
    Defective
    Incorrect item received 
  • The request must be submitted within 24 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for: 

  • Opened or used products
  • Products without original packaging
  • Personal care items (including soaps, creams, and intimate care products)

3. Refund Process

Once your request is reviewed and approved:

  • Refunds are processed via the original payment method
  • Cash on Delivery (COD) orders will be refunded via bank transfer or wallet

Refunds may take 7–10 business days depending on your bank.

4. Exchange Process

Exchanges are subject to product availability

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order size and weight

The final shipping cost will be clearly displayed before confirming your order

6. Order Cancellation

  • Orders can only be canceled before shipment
  • Once shipped, cancellation is not possible

7. Contact Us

To request a return or exchange, please contact us via:

  • WhatsApp
  • Include your order number and clear photos of the issue

Service Coverage

We currently serve customers in Saudi Arabia and Egypt, with plans to expand across
Africa.